Healthcare is complicated. No one should have to go it alone. Because we know the system better than anyone, we can help you and your employees navigate it—with advocacy solutions designed to help save you money that may help lead to better outcomes and improved experiences.
We’ll take care of it, so you don’t have to.
We’ll help save you and your employees money. You may save up to 2-4%1 in medical total cost of care.
Our results may deliver up to 4% lower inpatient admissions, up to 10% lower ER visits, and on average an 18% increase in nurse program engagement.1
We'll give your employees a better experience, resulting in a 10%2 Improvement in NPS.
Our data and insights help us identify when members may make suboptimal choices, helping them avoid unnecessary costs.
Knowing that someone is looking out for them in every interaction, serving with empathy and a personal touch.
Because we manage multiple parts of the health care ecosystem, we can connect the dots across every touchpoint to streamline the benefits experience.
Our digital tools help members make better decisions, connect with relevant clinical programs and reduce their costs.
Our Advocate dashboard helps us know members, find engagement opportunities, and offer faster, personalized support.
Our Advocates use integrated tools to help find resources and connect members to organizations that can help meet the needs of the whole person.
We help members avoid unnecessary costs through near real-time guidance that may lead to more cost-effective choices.
We use analytics to identify families of children with special needs to help them navigate a system that may not always be set up to support them effectively.
Physician solutions designed to help members when they may need them most—which may lead to more efficiency, lower costs and better health outcomes.
One person doesn’t have all the answers. A caller’s needs are anticipated leveraging deep analytics and we connect them with the right resource from our team-based model to help quickly resolve issues and find the help they need.
“The stress that [our advocate] took away, you couldn’t even put a dollar on it.”
“I love my job, because I feel like every day I’m making a difference in someone’s life.”
Named “World’s Most Admired Company” in Insurance and Managed Care by Fortune, 10 years running.3
members in advocacy products.
annual investment in data, technology, and innovation.4
digital transactions processed annually (including 2 billion claims).
in health-related incentive rewards earned since 2016 through Rally Health.
member satisfaction with Advocate4Me.5
of Advocate4Me calls include aclinical program oﬀer.6
of clinical programs oﬀered inAdvocate4Me are accepted.6
shifts of tier 3 prescriptions using PreCheck MyScript.7
Coronavirus is profoundly impacting the health and finances of people around the world. As a global leader in health care, we immediately understood that our members would need unprecedented support throughout the pandemic. And UnitedHealth Group has responded with the full force of our organization in a number of ways to help.8
The scale of the challenges that COVID-19 brings is enormous. The safety and health of our members and the communities we live in will continue to receive our focus and resources for the duration of this pandemic.
A proactive, highly-personalized experience helping members make informed choices and employers manage costs.
Increased employee engagement and a higher-touch experience, with a designated team of Advocates who are specifically trained on your company’s benefit plan and priorities.
Our most sophisticated package, with a co-located service team that includes dedicated Operations and Medical Directors, as well as clinicians who focus on quality and cost opportunities specific to your employee population.