Digital engagement

Our digital tools help make health care more personal. Through the UHC app and, members can find relevant clinical programs and conveniently connect with Advocates and doctors, to help make informed decisions and reduce costs.

Claims guidance

Members receive targeted messages when they’ve gone out-of-network or have been denied due to non-emergent ER claims. They’re notified within the claims experience to help educate them to use in-network care for future visits or offer direction on relevant next actions for denied claims. And status trackers for prior authorizations and appeals offer greater transparency.

Program integration

Personalized clinical and wellness programs are integrated within the digital experience to help members discover new ways to potentially lower costs and achieve better health outcomes.

Digital chat

Our Click to Chat feature allows members to connect directly with an Advocate to help meet their needs one-on-one.


Members can schedule a virtual visit with a doctor anytime, anywhere. Visits usually take less than 20 minutes, on a computer or mobile device, with no appointment needed, and generally cost less than $50.