Custom high need member management
We identify families of children with complex healthcare needs through analytics and assign a designated adviser who provides comprehensive advocacy for the entire family—not just the child. Backed by a multi-disciplinary team, they’ll help reduce the weight of responsibility, at no additional cost.
On average, families with complex needs have:
- 11x more denied claims
- 7x as many medical claims
- 7x more out-of-pocket costs
- 23x more hospital admits1
A single point of contact backed with streamlined, compassionate support
Family
We get to know families and help them manage everyday tasks.
Research
We work with a network of partners and social services to try and resolve the most challenging issues.
Clinicians
We support clinicians by helping them coordinate care, access social services for families and try to reduce administrative needs.
The difference it makes
70
Net Promoter Score2
35%
Increase in clinical program offers3
86%
Same call issue resolution2
15%
Increase in clinical program acceptance3
Supported members
“Her help was worth more than I can say in words.”
— Parent of child with cystic fibrosis
“It’s been a life-changer for our entire family.”
— Parent of child requiring chronic care